What happens to it after launch?
A dependency picks up a published vulnerability. The SSL quietly stops renewing. A backup job fails on a Tuesday, and nobody finds out until it matters.
Care plans are how that stops being your problem. It does not matter who built the site. If someone else did, or nobody has looked at it in a while, that is a normal way to start.
Two plans. No contracts.
Month to month. Cancel any time, no notice period, no minimum term. Every build includes the first 3 months free, then continues at the rate below unless you say otherwise. Plans can also start on their own, on a site somebody else built.
For marketing sites.
- ✓Hosting, domain and SSL management
- ✓Security and dependency patching
- ✓Uptime monitoring with alerting
- ✓Next working day response
- ✓Annual review
For applications holding real data.
- ✓Everything in Care — Site
- ✓Database backups with a tested restore
- ✓Closer monitoring: error rates, job queues, disk
- ✓Priority queue
- ✓Annual access and data-protection review
£300 for 4 hours, drawn down as you use them and topped up when they run out. No monthly reset, no expiry, no argument about whether a request counts. That is £75 an hour.
Deliberately not a monthly allowance. Allowances reward nobody: unused time feels like money wasted, and used time always runs out in the week you need it. Anything larger is quoted as a project.
Taking over a site I did not build
Most sites that need looking after were built by somebody who has since moved on, stopped replying, or closed down. Picking one up is routine. It starts with a free health check, and you get the findings whatever you decide to do next.
Occasionally the check finds a site that cannot be supported safely as it stands, usually one running long-abandoned software on hosting nobody has access to. In that case I will say so rather than take a monthly fee for something I cannot keep a promise about, and quote separately for putting it right first.
The annual access and data-protection review
If your system holds learner or candidate records, the questions that matter are not about page speed. They are who can see the data, how long it is kept, and whether a restore has ever actually been run.
Once a year I go through all of it and write it up, so when a governor, an auditor or an awarding body asks, the answer already exists.
As far as I know, nobody else selling website care plans includes this.
The annual review
On both plans, once a year, before anything lapses. A plain-English summary, not a forty-page audit nobody opens.
Common questions
Do I need a care plan if I already have hosting?
Hosting keeps the server running. A care plan keeps the thing on it healthy, patched and legally current. A hosting provider will not tell you a dependency has a published vulnerability, that your domain lapses in six weeks, or that your backups have never once been restored.
Can I join a care plan if someone else built the site?
Yes, and most enquiries are exactly that. It starts with a free health check so I can confirm I am able to support the site properly, rather than take a monthly fee for something I cannot maintain safely. You get the findings written up either way, and there is no obligation to go further. Getting back to you on that is a next working day job.
Do I have to move my hosting to you?
No. If your current hosting is sound I will work with it, and the plan covers managing it rather than replacing it. Moving only comes up when the hosting is itself the problem, and then it is a recommendation with reasons, agreed with you first, not a condition of the plan. Either way the domain, the hosting account and the code stay in your name.
What if you find something badly wrong?
You get told plainly, in the findings, along with what it would cost to fix. Fixes larger than a change block are quoted as a project rather than absorbed into a monthly fee, because a £95 plan cannot quietly fund a rebuild. Nothing gets charged without being agreed first.
What is the difference between Care — Site and Care — System?
Whether the thing holds data you would be in trouble for losing. A marketing site can be rebuilt from the repository, so Care — Site covers hosting, patching, monitoring and the annual review. An application holding candidate records, marks or certificates cannot, so Care — System adds backups with a tested restore, closer monitoring of error rates, job queues and disk, and an annual access and data-protection review.
How do I get changes made?
In prepaid blocks: £300 for 4 hours, drawn down as you use them, topped up when they run out. No monthly reset, no expiry, and no argument about whether something counts as a change. That is £75 an hour, and it replaced the old monthly time allowances, which rewarded nobody: unused time felt like a waste and used time always ran out in the wrong week.
How quickly do you respond?
Next working day, and on Care — System you go to the front of the queue. I deliberately do not promise anything faster than that as a guarantee, because I could not honour it every single time, and a commitment that gets broken is worse than one that was never made. In practice most things get answered a good deal sooner, and if something is genuinely down it gets looked at as soon as I see it.
Can I cancel at any time?
Yes. Month to month, no minimum term, no notice period. Cancel by email whenever you like. No lock-in and no exit fees, and you keep everything: code, content, domain, data.
Start with the health check.
Free, no obligation, and it works whether I built the site or not. You get the findings written up, then a recommendation of which plan fits, or an honest answer that you do not need one yet.