What happens to it after launch?
The 3 included months end. Then a dependency picks up a published vulnerability, the SSL quietly stops renewing, a backup job fails on a Tuesday, and nobody finds out until it matters.
Care plans are how that stops being your problem.
Two plans. No contracts.
Month to month. Cancel any time, no notice period, no minimum term. Every build includes the first 3 months free, then continues at the rate below unless you say otherwise.
For marketing sites.
- ✓Hosting, domain and SSL management
- ✓Security and dependency patching
- ✓Uptime monitoring with alerting
- ✓Next working day response
- ✓Annual review
For applications holding real data.
- ✓Everything in Care — Site
- ✓Database backups with a tested restore
- ✓Closer monitoring: error rates, job queues, disk
- ✓Priority queue
- ✓Annual access and data-protection review
£300 for 4 hours, drawn down as you use them and topped up when they run out. No monthly reset, no expiry, no argument about whether a request counts. That is £75 an hour.
Deliberately not a monthly allowance. Allowances reward nobody: unused time feels like money wasted, and used time always runs out in the week you need it. Anything larger is quoted as a project.
The annual access and data-protection review
If your system holds learner or candidate records, the questions that matter are not about page speed. They are who can see the data, how long it is kept, and whether a restore has ever actually been run.
Once a year I go through all of it and write it up, so when a governor, an auditor or an awarding body asks, the answer already exists.
As far as I know, nobody else selling website care plans includes this.
The annual review
On both plans, once a year, before anything lapses. A plain-English summary, not a forty-page audit nobody opens.
Common questions
Do I need a care plan if I already have hosting?
Hosting keeps the server running. A care plan keeps the thing on it healthy, patched and legally current. A hosting provider will not tell you a dependency has a published vulnerability, that your domain lapses in six weeks, or that your backups have never once been restored.
What is the difference between Care — Site and Care — System?
Whether the thing holds data you would be in trouble for losing. A marketing site can be rebuilt from the repository, so Care — Site covers hosting, patching, monitoring and the annual review. An application holding candidate records, marks or certificates cannot, so Care — System adds backups with a tested restore, closer monitoring of error rates, job queues and disk, and an annual access and data-protection review.
How do I get changes made?
In prepaid blocks: £300 for 4 hours, drawn down as you use them, topped up when they run out. No monthly reset, no expiry, and no argument about whether something counts as a change. That is £75 an hour, and it replaced the old monthly time allowances, which rewarded nobody: unused time felt like a waste and used time always ran out in the wrong week.
How quickly do you respond?
Next working day, and on Care — System you go to the front of the queue. I deliberately do not promise anything faster than that as a guarantee, because I could not honour it every single time, and a commitment that gets broken is worse than one that was never made. In practice most things get answered a good deal sooner, and if something is genuinely down it gets looked at as soon as I see it.
Can I cancel at any time?
Yes. Month to month, no minimum term, no notice period. Cancel by email whenever you like. No lock-in and no exit fees, and you keep everything: code, content, domain, data.
Can I join a care plan if someone else built the site?
Usually. I will review it first to confirm I can support it properly rather than take money for something I cannot maintain safely. Book a call and I will tell you within 24 hours.
Pick a plan or ask a question.
Not sure which fits? Book a 20-minute call and I will recommend one, or tell you honestly that you do not need one yet.