Our process - A simple, transparent way of working
A straightforward process designed to keep things clear, collaborative, and focused on delivering something that actually works for your business.
Discover
We start by understanding your business, your goals, and the problems you’re trying to solve. This usually involves a short call and a few follow-up questions — nothing overcomplicated.
The aim is to get clarity on what you actually need, what you don’t, and where a website or system can genuinely make your life easier.
Once we’re aligned, we’ll outline a clear plan, timeline, and next steps before any build work begins.
Included in this phase
- Discovery call
- Requirements clarification
- Scope definition
- Timeline planning
Build
With a clear plan in place, we move into building the solution — whether that’s a website, a small system, or a combination of both.
Work is done in manageable stages, with regular check-ins to make sure everything is heading in the right direction and there are no surprises.
Communication is kept simple and direct, so you always know what’s happening and what’s coming next.
Deliver
Once everything is ready, we handle launch and make sure the final result works as expected across devices and browsers.
You’ll be shown how everything works and given the confidence to manage your site or system going forward.
Ongoing support is available if needed, but there’s no pressure into long-term retainers or unnecessary extras.
Included in this phase
- Testing. Cross-device and browser testing to ensure everything behaves as expected.
- Launch support. Help getting everything live smoothly and confidently.
- Post-launch help. Support for tweaks, questions, or small improvements after launch.
Our approach - Focused on clarity and practicality
Every project is approached with the same priorities — clear communication, sensible decisions, and solutions that are easy to use and maintain.
- Clear communication. No jargon, no unnecessary meetings, and no guesswork.
- Practical solutions. We focus on what will actually help your business, not what looks impressive on paper.
- Reliability. Deadlines are realistic and expectations are set clearly from the start.
- Flexibility. Projects adapt as your needs become clearer.
Want to see if we’re a good fit?
Tell us a bit about your business and what you’re trying to achieve. We’ll let you know if we can help — no pressure.
Based in the UK · Working with small businesses nationwide